FAQs
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to sales@taihokutea.com.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
2. Payment
What payment methods do you accept?
You can purchase on our website using Apple Pay, Google Pay, Samsung Pay, debit card, or credit card.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: GBP, USD, EUR, AUD, JPY, TWD.
If your credit or debit card uses another currency, then you will be charged in GBP. Your bank will apply the corresponding conversation rate of the currency you choose.
3. Shipping
When will my order be dispatched?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Shipping times vary based on location. Unfortunately we are not able to guarantee delivery times as there may be delays due to the extra restrictions associated with Covid-19. Rest assured that your order will in time reach you.
Do you offer fast shipping?
We do not currently offer an express shipping option.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Will I pay taxes for international shipping?
Customs taxes may need to be paid depending on your country of delivery. For more information, please refer the to website of the delivery partner handling your delivery.
4. Returns
Do you accept returns?
We do not accept returns. However, if your tea arrives with broken packaging or as soiled goods then please first take a photo and then teach out to us at sales@taihokutea.com and we will see what we can do about resending a fresh batch to you.
Can I exchange an item?
We do not accept exchanges of any kind.
5. Other questions
Do you offer a referral program? How does it work?
We have created the Taihoku Rewards Program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.
